Our project sponsor, Luxottica Dallas, decided to involve us in their frame-to-come (FTC) process for improvements. Per their request, improving the FTC process should be in relation to an associate bonus metric: Quality: breakage; Quality: store rejects; Service: dwell time; and Cost: paid efficiency. The goal for the improvement of the FTC process is to increase the jobs per hour from 28 to 30 or more. Improvements focused on the given task while taking into account the requested changes and feedback that employees provided along the way.