| Abstract: | Dollamur Sports Surfaces is a leading global manufacturer and distributor of competitive sports flooring for many physical activities and sports such as wrestling, cheerleading, MMA, yoga, and fitness. They are the official mat used by USA Wrestling and Judo and are the largest tournament mat supplier in the U.S. The Consumer Direct Department, commonly known as CD, does the final processing and shipping of e-commerce orders. The four main items sold in CD are 3'x6' personal mats, 5'x10' home mats, 10'x10' home mats, and 12'x12' home mats. A few other items are sold through CD, such as cleaning supplies and tape. Though the CD Department is a relatively small department at Dollamur, they are swamped by sales increases due to COVID-19. This change in demand led to an increase in late orders and an excess amount of daily non-value-added time spent for employee movement and material transportation. If this continues, CD will not be able to meet demand while ensuring quality. Our goal is to reduce employee movement and material transportation waste within the Consumer Direct Department system to reduce process cycle time while providing room for future growth. |